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Frequently Asked Questions

Q: I have a Ramset tool that requires servicing, where do I take it?

A: Ramset have an extensive service and repair agency around Australia.  Head to the Stockist and Service locator to find your local agent.

 

Q: I need to purchase Ramset Chemical Anchors for a project, and I am not too sure how many tubes to buy for my application, is there a way I can quickly work this out?

A: Please download the Ramset App in the Apple App Store or Google Play Store and this will enable you to verify the quantity needed for your job. Simply input the required data for an accurate calculation of your Ramset Chemical Anchor needs.

Q: Where can I easily find who stocks the Ramset range of products?

A: Head to our help Stockist Locator to view our vast distribution customers that can assist with your Ramset requirements. Simply input your preferred postcode and the closest store will appear.

 

Q: I need technical advice for certain Ramset products. This includes a Tech Data Sheet, SDS and some further information on specifications such as NCC and European standards. Where can I get this?

A: All technical information regarding Ramset products can be downloaded via our Resources Hub OR on the product page under ‘Downloads’ and ‘Specifications’.

 

Q: I want to specify Ramset in my scope of works. Do you have a tool available that allows me to calculate what I require?

A: Ramset offers Engineers and Specifiers a free tool, iExpert, enabling you to easily calculate the best Ramset product for your application – simply by entering in the accurate data requirements.

Q: Why do DynaBolts only go to a M12? I need something bigger. What is my alternative?

A: DynaBolts go up to M20 X 160mm.

Q: What products do I need when installing stud bolts?

A: ChemSet Anchor Studs are used in conjunction with Ramset’s range of ChemSet Anchoring adhesives, and hole cleaning accessories. Use Ramset’s Multifit Sieves when anchoring into hollow substrates.

Q: What’s the best product to use to hang a towel rail?

A: This is dependent upon material being fastened into. Ramset offer a range of products for installation into hollow and solid substrates.

Q: If I use 2 x 10kg hollow wall anchors, does that mean I can hang 20kg?

A: No. The weight rating remains the same regardless of how many Hollow Wall Anchors are used.

Q: I need to replace my old tool – if it’s not available, what is the nearest equivalent?

A: You can view all of the Ramset tool options here or head to your local tool specialist store via our Store Locator.

 

Q: Which nozzle do I use for the injection systems?

A: Always use recommended mixing nozzles for each adhesive. Using the incorrect nozzle will result in improper mixing and poor load resistance. ISNP – Polyester and Epoxy Acrylate ISNE – Pure Epoxy, Epoxy Acrylate and Vinyl Ester

Q: How much does a tool repair cost?

A: This varies depending on what is required. Contact your local Service Repair agent to receive a quote.

 

Q: Are spare parts available for my tool?

A: Ramset offer spare parts for tools, however, it is dependent on the make and model. For more information on our range of spare parts, please contact us directly.

 

Q: What applications can the Hollow Wall Anchor / RamToggle / SpringToggle / GravityToggles / Wall Mates be used in?

A: Light to medium duty, cavity fixing for plasterboard and other hollow wall materials.

Q: Which drill bits are suitable for each tool?

A: As this varies by tool, download the latest copy of the Ramset Product Guide for more information.

 

Q: Which pins and charges are suitable for each tool?

A: As this varies by tool, download the latest copy of the Ramset Product Guide for more information.

 

Q: What product can I use to hang a hammock / egg chair?

A: This is dependant on what substrate it is being fastened to. Please refer to our range of mechanical anchors to locate the right fastener for your project.

 

Q: What’s the weight rating?

A: The weight rating of our mechanical fasteners varies by product. For further information, refer to our range of mechanical anchors to find the right fastener for your project.

 

Q: What size do I need?

A: The size required is dependent on the project and application. For further information, refer to our range of mechanical anchors to find the right fastener for your project.

 

Q: How do I remove a DynaBolt?

A: The DynaBolt is a permanent anchoring solution. To remove, take the nut off and hammer the threaded stud into the drill hole. If the drill hole isn’t long enough, cut the stud off at the surface with a grinder and punch down. Ramset’s WERCS AnkaScrew™ Screw-In Anchor is a totally removable, medium duty, rotation setting, thread forming anchor, ideal for either temporary or permanent anchoring and is recommended for installations where removal may be required.

Q: Should I use a DynaBolt, TruBolt or AnkaScrew?

A: TruBolts are specifically engineered for high duty anchoring requirements. The WERCS Ankascrew and Dynabolt Plus are medium duty anchors. The AnkaScrew is removable and ideal for either temporary or permanent anchoring, and close to edge fixtures.